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Showing posts from December 29, 2019

Tying together the digital customer experience

In December 2019, ™ Forum Editor, Arti Mehta, discussed Tying together the digital customer experience . Mehta wrote: "Effective customer experience and lifecycle management is crucial for all brands" (Dec 2019). What Mehta claimed is true, for customer experience is a necessary maintenance, and lifecycle management is the software evolution foundation. Mehta reported: Born Group's Managing Director & Partner of APAC, Prakash Gurumoorthy, wrote, "Fundamentally, it's about the front meeting the back" (December 2019). Software Analysis requires explaining the user experience, for the hardware and software architectures are this feature's foundation. Gurumoorthy mentioned: at the parking lot, a retailer's customer experience starts, and a telecom provider's customer experience starts: in service regions, my customer subscription planning, and the new channel onboarding that is the structure.  In the months this year, September to December 2

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